Customer Service Agreement

Parties :

This Customer Service Contract (Contract) has been contracted between Adada Villa Tur. Otel. Sey. & Tic. Company Limited (hereinafter to be referred to as “Hovido” and the client (Guest) who is to receive the service. Jointly, the parties are to be referred to as the “Parties”.

Validity:

The reservation procedure pertaining to the properties belonging to real persons or legal entities that are the subject of accommodation services for the purpose of accommodation for specific periods of time is carried out via the website hovido.com or by telephone or e-mail according to the contract and the rules stipulated in the advertisement on the website and the specifications of the properties at which the services are to be provided with the acceptance and approval of the check-in and check-out date conditions agreed upon with the Client receiving the service, and the Contract goes into force with the parties’ online approval.

General Conditions:

1. By way of the contract, the services presented by the “Website”, the conditions for benefitting from these services and the rights and obligations of the parties have been determined.

2. The parties accept, declare and undertake that all the information and documentation they have provided is correct.

3. The Guest accepts that he/she has been informed of all the warnings, notifications, implementations, explanations etc. made by Hovido on the “Website” regarding use, membership and services.

4. The specifications, form of use, duration of use, conditions of use, cancellation-refund conditions, number of guests and accompanying persons and the payment terms etc. of the place (villa/apartment/hotel/room etc.) at which the accommodation services are to be provided under the terms of the contract are found under the text entitled “ADVERTISEMENT”.

5. With the approval of the contract, the parties accept and undertake that all the statements on the “Website” concerning use and services are correct and that these statements are to be complied with.

6. In the event persons who have not reached the age of 18 make reservations for the accommodation services on the website, the completion of the accommodation service is dependent on the condition of the accommodation being taken together with the under-age person’s parent/guardian/authorised representative. In the contrary case, accommodation services cannot be given to persons under the age of 18 and fees cannot be refunded.

7. Under the Hovido payment system, cash payments by virtual POS/money order/EFT are used against receipt. Within this context, none of the clients’ credit card details, internet banking passwords and information are viewed by Hovido and no part of these details are saved on any digital media.

8. The Guest agrees, declares and undertakes to comply with the following at the place of accommodation:

• He/she will refrain from noisy behaviour
• He/she will not play loud music
• He/she will not act in any way that would disturb any person/persons in the vicinity
• He/she will not have any unlawful weapon in his/her possession
• He/she will not use any illegal drugs etc. or have any illegal drugs etc. in his/her possession
• He/she will not accommodate any persons/fugitives who are being legally sought after
• He/she will not have any flammable or explosive materials in his/her possession
• He/she has no infections disease and will not accommodate anyone who has an infectious disease
• He/she will comply with the rules in the advertisement regarding pets
• He/she will not use the accommodation for any purpose other than its intended use
• He/she will not have the property used outright or in part for any purpose (rent, residence, transfer and any other form of use not limited to the aforementioned reasons) by a third person, nor will he/she allow a third party to benefit in any way from the property
• He/she will not take in anyone from outside without permission for the purpose of accommodation or hospitality
• Hovido and the property owner are not responsible for any bodily injury or material damage that may occur at the place of accommodation due to the carelessness, fault or misuse of the guest and/or those accompanying the guest
• He/she will comply with the property owner’s rules and instructions regarding the use of the swimming pool in the event there is an outdoor swimming pool for private or communal use at the place at which the accommodation service is provided
• Throughout the period of accommodation, he/she will be personally responsible for any accidents and damages that may occur at the place of accommodation due to his/her own fault and for the actions and behaviour of the other persons accompanying him/her
• Throughout the period of accommodation, he/she will not use the place of accommodation for any illegal activities, nor will he/she allow the property to be used for any such purpose
• He/she will not damage the permanent fixtures in at the place of accommodation, in the event damage is caused, the damage will be compensated from the deposit stipulated in the advertisement rules and in the event the sum of the damage exceeds the sum of the deposit, he/she will pay for the damage immediately in one lump sum without need of any notification or warning
• He/she acknowledges the fact that in the event expenses for the usage of electricity, water, cleaning etc. are charged separately, these sums are not included in the accommodation fee and that it is necessary for these to be paid as specified by the property owner
• The advertisement information on the website is the information provided by the property owner; Hovido and the property owner will not be responsible in the event this information loses its applicability by way of the intervention of the guest himself/herself/third parties/those accompanying the guest; and in the event a request for cancellation is made for these reasons, he/she will not be able to request a refund
• He/she acknowledges and agrees to the period of accommodation, the check-in and check-out times, the number of people, the form of payment, the sum payable, the form of use, the deposit and the cancellation and refund conditions in the “advertisement”
• Regarding the place at which the guest is to be provided with accommodation services; he/she acknowledges and accepts that he/she has examined the images on Hovido’s website, has looked at the location, that he/she is aware of the climate conditions at the time of use and that the property is to be used in accordance with these conditions (for example, in situations where it does not state whether the private or communal pools are heated-warm and/or are suitable for use in the winter, being aware of whether or not the pool can be used at the time of accommodation)
• The guest may not make claims to the effect that the place of accommodation is not as shown on the website, such as, it looked better on the website, it was larger or smaller on the website etc.
• He/she will abide by the code of good morals and neighbourliness.

9. Hovido secures short term accommodation possibilities to its guests via the internet (virtual marketplace). Hovido acknowledges that it has established the technological infrastructure required for providing the said services. The obligation to establish this technological infrastructure specified in this clause does not constitute an unlimited and definitive service guarantee. Without providing any notification, Hovido may at any time suspend or end the services stipulated with a contract and the technological infrastructure.

10. Guests are personally responsible for any negative situation that may arise by reason of their being unable to reach the place of accommodation due to their vehicles (motorcycles, automobiles etc.) being low on the ground, the vehicle’s deficient engine power, or the guest’s inexperience using the automobile, motorcycle etc. Neither Hovido nor the property owner can be held responsible for this and any similar situation. This does not constitute a reason for cancellation and refund.

11. Hovido reserves the right at any time to change the services and the content thereof presented on the website, the right to prevent access to the website by third parties, including the website users and to delete entries.

12. Guest are to notify Hovido in writing at least 24 hours prior to their check-in of situations regarding extending or shortening a reservation, a change in the guests to be accommodated or an increase or decrease in the number of guests. In the event the requests comply with the situation of the place of accommodation and the cancellation policies, the amendments can be made. In situations such as these the guest accepts that there may be an extra fee and/or change of fee.

13. Guests are obliged to provide their GSM numbers and e-mail addresses on the preliminary request form on the Hovido website to enable contact to be made with them both in writing and verbally. For the reservation process to be completed, on payment by the guest within 24 hours after Hovido has provided notification via e-mail and SMS regarding the sum of the “preliminary payment” and where and in what form the preliminary payment is to be made, the reservation is completed. In the event the payment is not made within the given period of time, the reservation will be automatically cancelled.

14. The guest agrees that for each day that he/she is late by reason of failing to vacate the place of accommodation at the time of departure specified in the advertisement without having been given an option and/or by reason of his/her late vacation thereof (a delay of hours is considered as a full day), he/she will pay the value calculated as the daily accommodation fee that he/she will pay for the relevant reservation plus an additional 50%.

15. In the event the guest is unable to check in owing to unforeseen circumstances as specified by law and/or owing to health reasons that can be documented that would constitute an obstruction to taking up the accommodation, and the death of first and second degree relations and relations by marriage, the sum of the preliminary payment is to be refunded to the guest.

16. In the event different materials used in the construction of the place of accommodation (cedar wood, pine, certain plastic products, and all types of plant etc. in the garden or in the villa) upset the guest healthwise or psychologically, neither Hovido nor the property owner may be held responsible for this situation. In this situation and in similar circumstances, the reservation cannot be cancelled and refunds cannot be given.

17. Hovido has no responsibility for the guest arriving before or after the specified time / for failing to check in / for being unable to find the place of accommodation / or for failing to behave in compliance with the conditions of the advertisement. In these situations refunds of preliminary payments are not made.

18. At the end of the period of accommodation, the guest is obliged to remove all their personal possessions. In the contrary case, Hovido and the property owner have no responsibility for any lost or damaged possessions.

19. In the event services at the place at which accommodation services are to be given are for a temporary and/or permanent period unable to be provided, on condition that this is documented, Hovido has the right to independently cancel the reservation. In this situation, the preliminary payment is refunded to the guest and the guest has no right to claim compensation/damages etc. from Hovido and the property owner. However, in these circumstances, Hovido is to make the necessary effort to help on the subject of assisting the guest in finding a new equivalent place of accommodation.

20. Having checked in to the place of accommodation, in the event the guest is forced to vacate for reasons that make accommodation impossible arising through the fault of the property owner and the situation is such that the guest cannot under normal conditions be expected to continue the accommodation, a refund for the remaining days is to be made by the property owner to the guest.

21. There is no question of a reservation being made over the capacity specified in the advertisement. However, in the event a reservation is made below capacity and at a later date the guest wishes to request an increase in the number of people to be accommodated, notification must be made to Hovido and the property owner at least 24 hours prior to the check in time and the situation may be accepted on condition the guest capacity at the place of accommodation is suitable. (The procedure regarding children and babies has been specified separately in the advertisement rules.)

22. Right of Withdrawal; in accordance with item (g) of Clause 15 of the Distance Contracts Regulations that were prepared based on Clauses 48 and 84 of the Consumer Protection Act No. 6502, in contracts pertaining to making good use of free time made for the purpose of accommodation that is required to be carried out on a certain date or for a certain period, and contracts concerning the transportation of goods, car rentals, catering for food and drink, and recreation or rest, the consumer’s right of withdrawal cannot be used.

23. For each party and the property owner, in the event the unforeseen circumstances as specified below should occur, the party concerned has the right to independently cancel this contract without becoming liable. War in the region or in the country, threat of war, uprising, strikes, natural disasters, fires, terrorism activities, pandemics, technical problems that may occur in transport, super-structural and infrastructural work by municipalities or public institutions that cannot be prevented by the parties and the property owner, restrictions in the area by state authorities and circumstances that cannot be foreseen are taken into account within the context of forces majeure.

24. The guest is firstly to notify the property owner of his/her complaints regarding any problems that may arise during the period of accommodation. Regarding any complaints of which Hovido is notified, Hovido will attempt to assist the guest focusing on resolving the problem.

25. Hovido and the property owner cannot be held responsible in situations in which mobile phone signals cannot be received at all or partially, or where a mobile phone’s internet connection cannot be secured at the place of accommodation or on the road. This situation is not a reason for cancellation and refunds.

26. Hovido and the property owner cannot be held responsible for any accidents and incidents caused by the guest at the place of accommodation, fires, electricity leakages, gas tube leakages etc. and any death or accident that may occur as a result thereof. This situation is not a reason for cancellation and refunds.

27. Hovido and the property owner cannot be held responsible for no access to telephone and internet lines for which the property owner is not responsible but for which the internet providers are responsible. This situation is not a reason for cancellation and refunds.

28. The guest is to form a reservation request taking into consideration any allergic and chronic illnesses.

29. Hovido and the property owner are not responsible for any disturbance or complaints that may arise from other built up areas in close proximity to the place of accommodation (including but not limited to organised industrial zones, industrial estates, solid waste facilities, schools, places of worship, animal shelters, livestock breeding and/or grazing facilities, places of recreation etc.)